Virtual Urgent Care

Getting your child to the doctor isn’t always easy, especially when they’re under the weather. Many illnesses and injuries can be treated from home, and MultiCare Mary Bridge Children’s virtual urgent care makes that easy.

If your child is experiencing a medical emergency, please call 911.

Our philosophy of care is to supplement your child’s primary medical home by offering acute care when their primary care clinic is unable to accommodate the need for immediate appointments.

All pediatric urgent care providers are Mary Bridge Children’s physicians or nurse practitioners. Appointments are offered to children and young adults ages 0-20 who are physically located in Washington state at the time of their appointment.

In addition to keeping your child comfortable at home, virtual urgent care reduces exposure to other germs and illnesses, for your family and others at the clinic. We understand that it’s hard to tell when your child is sick enough to go to the doctor, or which bumps and bruises need immediate attention. With virtual urgent care, you can easily have your child’s symptoms triaged and if they need a different level of care, our providers will help you determine where to get that care.

All you need is a mobile phone, tablet or computer with a camera and internet connection. During the appointment, our care team will diagnose and create a treatment plan, including any necessary prescriptions.

Please note: To use our virtual care service, you will need a mobile phone, tablet or computer equipped with a camera and connected to the internet. Additionally, due to licensing regulations, your child must be physically located in Washington state at the time of their appointment to receive virtual urgent care services. Even if you reside in Washington state, we cannot see you for a virtual appointment if you are not in the state at the time of your appointment. If your child is outside Washington state, please visit the urgent care location nearest to you.

Virtual urgent care is available for infants, children and young adults (20 and under) for the following conditions and concerns:

*Virtual visits are supported with testing at a Mary Bridge Children’s Urgent Care location. Flu, COVID-19 and strep tests can be ordered by the provider during your child’s virtual visit. Your provider will explain the drive-up swab collection process at one of our Mary Bridge Children’s Urgent Care locations, if necessary.

Quickly and conveniently make a virtual urgent care appointment for your child through the Solv app. After scheduling, you’ll receive an email and text message confirming the appointment.

Do you have more than one child who needs care? If you have more than one child who needs to be seen, please create an appointment for each child. In most cases they can be seen at the same time, but appointment times are designed to address the needs of one child.

Optimize your child’s appointment

We want to help your child feel better as quickly as possible. Virtual urgent care visits are conducted in real time with a Mary Bridge Children’s urgent care physician or nurse practitioner.

Please use the link provided in the email/text message and log in for your child’s appointment 5-10 minutes early to ensure your internet connection is stable and camera is working.

Optimize your child’s virtual urgent care appointment by:

• Completing pre-appointment paperwork in advance through the Solv app or provided link
• Connecting to high-speed Wi-Fi
• Sitting in a well-lit, quiet room
• Obtaining your child’s current weight and temperature before the appointment, if possible
• Having a list of current medications and medical conditions

After your child’s appointment

The urgent care provider will create a care plan, including advice about following up with your child’s primary care provider, if necessary. If you need a primary care provider for your child, please visit our primary care services page. This after-visit summary will be added to your child’s Mary Bridge Children’s MyChart account. If they do not have a MyChart account, a physical copy of the after-visit summary will be mailed to you for your records.

Mary Bridge Children’s virtual urgent care visits are billed to your insurance the same way visits in our clinics are billed: The fee is based on the level of care and difficulty in treating the illness or injury.