MyChart Patient Portal

MyChart proxy access allows a parent, legal guardian, family member or other caregiver to access a patient’s health record. To obtain authorized access, you must have an activated MyChart account.

Access to medical records of children/teens is reserved for parents and legal guardians. The level of access (full or limited) is based on the age of the patient.

A parent/guardian of a child ages 0-12 has full access to their child’s health record via MyChart. This includes the ability to:

• Schedule and manage appointments
• Get test results
• Request/renew prescriptions
• View after-visit summaries
• Send secure messages to child’s provider*
• Pay bills online (if also the guarantor)

*Charges may apply.

Full proxy access automatically converts to limited access when a child turns 13. This is due to state laws that protect a teen’s health information privacy and their right to seek certain confidential health care services without a parent/guardian’s consent. Proxy access ends on the patient’s 18th birthday, at which time they may add another adult proxy if needed.

Limited access of a teen’s health record includes the ability of a parent/guardian to:

• View/print immunization records
• Send secure messages to child’s provider*
• Pay bills online (if also the guarantor)

*Charges may apply.

Teens can sign up for their own MyChart account during their clinic visit.

A parent/guardian may be granted full access to a teen patient’s account under certain circumstances, such as when a patient has severe cognitive disabilities or is undergoing treatment for a serious condition like cancer. Ask your teen’s provider for details.

Note to Idaho residents: Proxy access converts to limited access at age 14. A parent/guardian may request a copy of their teen’s full health record.

To get started, sign the electronic consent form at your child or teen’s next visit to MultiCare.

• If you have a MyChart account: Once you’ve signed the consent form, your account will be connected to your child’s medical record or your teen’s MyChart account.
• If you do not have a MyChart account: A staff member can help you sign up in the clinic. Or you can request an access code and complete your sign-up online.
• If your teen (13-17) does not have a MyChart account: A staff member can help them sign up in the clinic.

Children 12 years and younger cannot have a personal MyChart account. Their medical information will be linked to the proxy’s account.

You may also gain proxy access by printing the MyChart Proxy Access Release of Information Request Form and sending the completed form to: 

Email: [email protected]

Fax: 253-333-2419 (monitored Monday to Friday, 8am to 5pm)

Mail:
MultiCare
Attention: Health Information Management Department
P.O. Box 5299 MS: 1002-1-HIM
Tacoma, WA 98405

Adult patients may invite another adult to be a proxy, which allows this person to have full access to their MyChart account, including clinical information, messaging and scheduling features. A common example of proxy access for adult patients is when older parents want their adult children to help manage their health care.

To invite someone to have access to your MyChart record:

• Log in to MyChart
• Select Menu
• Scroll to the Sharing section and select Sharing Hub
• Select A family member, close friend or caretaker
• Select Manage ongoing access to your MyChart account
• Select +Invite someone
• Complete the invitation fields, agree to the terms and conditions, then Send invite
• Recipient will receive an invitation link in their email
• The link will take recipient to MyChart, where they must confirm patient’s date of birth and accept invitation

Proxy access can be stopped at any time by the proxy or the patient:

• Log in to MyChart
• Select Menu
• Scroll to the Sharing section and select Sharing Hub
• Scroll to the bottom of the page, then select Manage friend and family access
• Under Who Can See My Record?, select Revoke for the person you want to remove as proxy

Please see our Frequently Asked Questions or call MyChart customer support at 844-388-2356, Monday to Friday, 7am to 6pm.